Problem Solving Skills

Overview

This two-day course strengthens participants’ ability to address workplace challenges through structured thinking, collaborative analysis and practical decision-making.

Participants will develop confidence in using problem-solving frameworks, applying creative and critical thinking, and facilitating team-based discussions and simulations that lead to real solutions in complex environments.

Who Should Attend?

Professionals, team leaders and managers who face complex challenges and want to use structured, practical methods to solve problems and make better decisions independently or with their teams.

Outcomes

• Define and frame workplace problems clearly and collaboratively.

• Distinguish symptoms from root causes using analytical tools.

• Apply creativity tools such as Brainwriting, SCAMPER and Reverse Thinking.

• Evaluate and prioritise solutions using structured models.

• Recognise and mitigate bias in team decisions.

• Facilitate group problem-solving sessions.

• Lead and participate in simulations to test real-world decisions.

• Build and implement action plans in a work context.

No technical background is required. Participants should bring:

• An open and curious mindset

• A desire to improve individual and team problem-solving performance

  
  

Training Methodology

• Structured sessions with clear goals and reflection.

• Lectures, discussions, role-plays, peer sharing, and hands-on tasks.

• Facilitator-led, adaptive, and participatory approach.

• Content tailored to participant needs.

• Includes action planning and personal reflection.

  
  

Agenda

Day 1: Structured Thinking & Creative Analysis

Module 1: Framing the Right Problem

Learn to distinguish between symptoms and core issues, apply the Problem Statement Canvas, use SMART and gap framing, and consider stakeholder dynamics when defining problems.

Module 2: Root-Cause Diagnosis & Systems Thinking

Apply the 5 Whys and Fishbone diagrams, use systems mapping and causal mapping to understand interconnected causes, and shift from reactive to preventative analysis.

Module 3: Creative & Critical Thinking for Solutions

Use Brainwriting, SCAMPER, and Reverse Thinking to challenge assumptions and manage divergent and convergent thinking phases.

Module 4: Prioritisation & Decision-Making Tools

Apply the Impact–Effort Matrix, MoSCoW prioritisation, and decision matrices, and evaluate feasibility under constraints.

Mini simulation: “Fix it before it breaks”. A short team-based scenario exercise followed by debrief and feedback.

Day 2: Bias Awareness, Team Facilitation & Simulations

Module 5: Critical Thinking & Bias Awareness

Identify cognitive biases, use the Evidence Pyramid, and apply de-biasing strategies in collaborative discussions.

Module 6: Facilitating Problem-Solving as a Leader

Set ground rules, guide structured team discussions, handle divergent opinions productively, and practise designing and leading a workshop.

Module 7: Simulation & Solution Pitch

Work on a realistic multi-stakeholder challenge, apply the full toolkit, pitch solutions, and receive feedback on clarity, logic, and stakeholder awareness.

Module 8: Action Planning & Accountability

Identify a real workplace challenge, create a 30-day action plan, and define accountability mechanisms.

Beyond the Training

Participants are encouraged to maintain momentum through:

• Continuing to use personal action plans

• Peer support and accountability

  
  

About the Trainer

This programme is led by an experienced learning and development consultant specialising in leadership, management, communication, coaching and problem-solving. With more than 15 years of regional and international experience, the trainer designs and delivers high-impact, human-centred programmes that promote purpose-driven and collaborative leadership.

Venue: TBC (To Be Confirmed, central Phnom Penh)

Date: 13th to 14th November 2025

Time: 8.30 am to 5 pm, each day

Tickets: Early bird (until 24 October) is USD $265 for members and $315 for non-members. The regular price is $285 for members and $330 for non-members.

Registration: https://www.eurocham-cambodia.org/event/1454/Professional-Training-Course-on-Problem-Solving-Skills-Empowering-Teams-to-Solve-Problem