Call Centre Officer (Chinese Speaking)
- Andrew Millar
- Aug 18
- 2 min read
Updated: Aug 22
Canadia Bank
Job Description
Sector: Accounting & Audit, Finance, Banking, Fintech, Investment, Insurance & Professional Services
Overview
Wat Phnom, Phnom Penh
This graduate opportunity with Canadia Bank offers the chance to begin a career in customer service with one of Cambodia’s most established financial institutions.
The role of Call Centre Officer (Chinese Speaking) involves providing accurate information and professional service to customers over the phone, addressing enquiries and supporting digital banking transactions.
The successful candidate will gain valuable experience in cross-selling services, handling customer complaints, and contributing to the bank’s mission of superior customer service.
Key Duties & Responsibilities
Carry out target campaigns and promote products, services and transactions through online and machine platforms.
Perform operational transactions via video banking, including account opening, amendments, transfers and user maintenance.
Provide high-quality customer service by delivering a professional and superior phone experience.
Cross-sell products and services, and promote exclusive depository products to customers through incoming and outbound calls.
Refer customers to appropriate branches or departments when required.
Address customer enquiries or complaints promptly, ensuring satisfaction with the resolution provided.
Keep customers updated on the progress of escalated cases and follow through until completion.
Ensure services and product information are regularly updated and accurately communicated.
Work flexible shift hours according to the call centre schedule.
Report directly to, and support, the Call Centre Manager with ad hoc tasks.
Qualifications, Skills & Experience
Studying or freshly graduated with a degree in banking and finance or equivalent.
Demonstrate integrity with a positive attitude, helpfulness, high commitment, competence and motivation.
Strong influencing and negotiation skills are a plus.
Ability to communicate in English and Chinese.
Good presentation skills and ability to deliver training.
Proficiency in MS Office, including MS Excel, MS PowerPoint and email.
About Canadia Bank
Canadia Bank is one of Cambodia’s largest commercial banks, widely recognised for its stability, innovation and customer-focused approach.
With a strong presence across the country, the bank provides a wide range of financial services and has been a trusted institution for decades.
Graduates joining Canadia Bank benefit from professional training, clear career pathways and the opportunity to contribute to the growth of Cambodia’s banking sector while working in a supportive and progressive environment.
Estimated Salary Range
(unverified, AI-based projection):
USD $350 to $500 per month, depending on experience
*Contact the organisation directly for precise salary information.
Regional Salary Comparison
Cambodia: $350 – $500
Entry-level banking roles are competitive and often include structured training programmes.
Laos: $300 – $450
Lower cost of living keeps graduate-level salaries slightly below Cambodia.
Myanmar: $250 – $400
Banking jobs are available but growth opportunities remain limited due to market conditions.
Thailand: $500 – $700
Graduate banking roles are better paid, reflecting a larger and more advanced financial sector.
Vietnam: $400 – $600
Salaries are moderate but career progression in financial services is strong in major cities.