Desktop Support Executive
- Andrew Millar
- Aug 17
- 2 min read
Updated: Aug 18
AirAsia Airlines
Job Description
Sector: Supply Chain, Logistics, Shipping, Port Services, Transport, Distribution & CEP (Courier, Express & Parcel)
Overview
Takhmao, Phnom Penh
The Desktop Support Executive role with AirAsia Airlines offers a valuable opportunity for graduates to gain hands-on IT experience in a dynamic aviation environment.
The position involves supporting hardware, software and IT infrastructure across local and international offices, ensuring the smooth functioning of computer systems and networks.
This is an excellent entry-level pathway for individuals with a strong interest in information technology and customer support who are eager to develop professional skills in a leading regional company.
Key Duties & Responsibilities
Provide hardware and software support for PCs, printers, telephone lines, network cables and other IT peripherals.
Maintain and troubleshoot computer equipment to ensure optimal performance and minimise downtime.
Set up, install and configure hardware and software according to user requirements and company standards.
Resolve technical issues promptly, providing effective solutions to minimise disruptions.
Manage IT assets and related equipment, ensuring accurate inventory records and proper maintenance.
Support daily IT operations and services for domestic branches, international branches and headquarters.
Monitor and report operational performance, identifying areas for improvement and implementing measures.
Provide incident and service request support, addressing user enquiries and resolving issues.
Collaborate with IT team members to streamline processes, enhance functionality and improve efficiency.
Stay updated with industry trends and advancements in IT support, continuously enhancing knowledge and skills.
Qualifications, Skills & Experience
A bachelor's degree in computer science, information technology or a related field.
Fresh graduates or up to 2 years’ experience in IT support or a related role.
Demonstrated interest in technical troubleshooting and problem resolution.
Familiarity with computer hardware and peripheral devices.
Ability to work with IT asset management systems and maintain accurate records.
Strong written and verbal English communication skills.
Ability to maintain confidentiality and handle sensitive departmental issues with discretion.
Good interpersonal skills with a team player mindset and customer-centric approach.
Proactive attitude in identifying process improvements and operational efficiencies.
Capacity to adapt quickly to changing technology environments.
About AirAsia Airlines
AirAsia Airlines is one of Asia’s most recognised low-cost carriers, renowned for innovation and operational efficiency.
The company provides a supportive and inclusive work environment where graduates are encouraged to learn, grow and take on new challenges.
Employees benefit from exposure to international operations and the chance to contribute to a fast-moving, technology-driven industry.
Estimated Salary Range
(unverified, AI-based projection):
USD $500 to $800 per month, depending on experience
*Contact the organisation directly for precise salary information.
Regional Salary Comparison
Cambodia: $500 – $800
Graduate IT support roles offer competitive entry-level salaries with strong growth potential in aviation-linked companies.
Laos: $450 – $700
Fewer international carriers mean salaries are slightly lower than in Cambodia.
Myanmar: $400 – $650
Economic and political instability keeps compensation more modest in IT roles.
Thailand: $600 – $1,000
Greater demand for ICT support in Bangkok raises salary benchmarks above neighbouring countries.
Vietnam: $550 – $900
Rapid ICT sector growth and strong graduate pipelines contribute to rising salaries.