Director, CX Enablement
- Andrew Millar
- Sep 26
- 2 min read
Updated: Oct 10
Wing Bank
Job Description
Sector: Accounting & Audit, Finance, Banking, Fintech, Investment, Insurance & Professional Services
Overview
Monourom, Phnom Penh
The Director, CX Enablement at Wing Bank will lead workforce planning, quality processes and customer experience insights across the organisation.
This role focuses on driving operational efficiency, embedding continuous improvement and scaling automation.
The successful candidate will demonstrate leadership in process excellence, workforce management and customer-centric transformation.
Department/Function: Operations & General Management (Production, Supply Chain, Logistics, Facilities)
Key Duties & Responsibilities
Lead end-to-end workforce planning including forecasting, scheduling, interval management and re-forecasting.
Oversee adoption and optimisation of workforce management tools to ensure resource efficiency and service-level compliance.
Provide executive dashboards and reporting for capacity planning and performance outcomes.
Design, implement and manage quality frameworks across CX and banking operations units.
Develop performance management programmes that improve service quality.
Lead Net Promoter Score reporting and present actionable insights to senior leadership.
Drive process improvement, Six Sigma projects and Robotic Process Automation initiatives. Support finance division staff development through training and orientation programmes.
Qualifications, Skills & Experience
A degree in business administration, operations management or another relevant field.
Minimum of 15 years' experience in customer experience, workforce management or process excellence, with at least 5 years in senior leadership.
Proven track record in leading large-scale quality frameworks and workforce management programmes.
Strong understanding of WFM tools such as Verint, Genesys, NICE or Aspect.
Ability to manage RPA initiatives using platforms like UiPath, Automation Anywhere or Blue Prism.
Skilled in Six Sigma methodologies with Green Belt or Black Belt certification.
Excellent stakeholder management, executive presentation skills and ability to lead high-performing teams.
About Wing Bank
Part of the Royal Group of Companies (RGC), Wing Bank was established in 2008 and has grown into a leading financial services provider in Cambodia.
The organisation employs more than 2,000 staff and offers career growth opportunities, exposure to cutting-edge digital transformation and a dynamic, collaborative culture.
With its commitment to customer experience and process innovation, Wing continues to be a pioneer in financial inclusion across the country.
Salary Benchmark
(compensation projections based on local market criteria)
USD $5,500 to $8,500 per month, depending on experience*
*For guidance only. Contact the hiring organisation directly for detailed salary information.
Regional Comparison
Cambodia: $5,500 – $8,500
Pay reflects a premium for rare CX, WFM and RPA expertise but remains below regional hub levels.
Laos: $3,500 – $5,500
Smaller market maturity narrows executive pay bands, though financial services leaders still attract strong local packages.
Myanmar: $3,200 – $5,800
Economic uncertainty keeps compensation restrained, though senior banking roles retain a competitive edge relative to the general market.
Thailand: $6,500 – $10,000
Bangkok’s hub status and digital maturity push CX leadership salaries significantly higher, especially in multinational banks.
Vietnam: $6,800 – $9,800
Rapid fintech expansion and competition for transformation leaders sustain strong director-level compensation in Tier-1 cities.
Post Expiry: 24th November 2025 (earlier if filled)