General Manager
- Andrew Millar
- Sep 8
- 3 min read
Updated: Sep 11
Sofitel Phnom Penh Phokeethra
Job Description
Sector: Hotels, Restaurants, F&B, Hospitality, Tourism, Travel & Destination Management
Overview
Tonle Bassac, Phnom Penh
The General Manager at Sofitel Phnom Penh Phokeethra leads a landmark luxury hotel, overseeing the full spectrum of operations and guest experience.
The role is accountable for strategy, performance and brand standards while elevating market position in a competitive capital city.
Success depends on inspiring cross-functional teams, safeguarding financial results and delivering consistently exceptional service.
Department/Function: Executive Leadership & Strategy (CEO, Board of Directors, Strategic Planning)
Key Duties & Responsibilities
Oversee all aspects of hotel operations, ensuring the highest standards of service and guest satisfaction.
Develop and implement strategic plans to maximise revenue, profitability and market share.
Lead and motivate a diverse, multicultural team, fostering a culture of excellence and continuous improvement.
Manage financial performance, including budgeting, forecasting and cost control measures.
Cultivate and maintain strong relationships with key stakeholders, including guests, corporate clients and local partners.
Ensure compliance with Sofitel brand standards and local regulations.
Drive innovation in service delivery and guest experiences, keeping the property at the forefront of luxury hospitality.
Represent the hotel within the local community and at industry events, enhancing its reputation and market position.
Qualifications, Skills & Experience
A degree in hospitality, business administration or a related field; an advanced degree or relevant certifications are preferred.
Minimum of 10 years' experience in luxury hotel management, with at least 5–7 years in a senior leadership role.
Proven track record in driving revenue growth, profitability and operational excellence.
Strong financial acumen with experience in budgeting, forecasting and P&L management.
Exceptional leadership skills with the ability to inspire and develop high-performing teams.
Excellence in customer service with a deep understanding of luxury guest expectations.
Strategic thinker with the ability to develop and execute long-term plans.
Outstanding communication and interpersonal skills, with the ability to engage effectively across cultures.
Proficiency in hotel management systems and technologies, Microsoft and Google productivity tools.
Fluency in English; knowledge of French or other Asian languages is an advantage; familiarity with Cambodian business practices is highly desirable.
About Sofitel Phnom Penh Phokeethra
Sofitel Phnom Penh Phokeethra is a flagship 5-star property in the heart of Cambodia’s capital, combining French art de vivre with authentic local hospitality.
Colleagues benefit from global mobility, learning via Accor Academy and an inclusive culture that values growth and wellbeing.
The hotel is part of Accor, offering opportunities to contribute to community impact and CSR initiatives.
Estimated Salary Range
(unverified, AI projection based on local industry benchmarks):
USD $9,000 to $16,000 per month, depending on experience
*Contact the organisation directly for precise salary information.
Regional Salary Comparison
Cambodia: $9,000 – $16,000
Anchored by Phnom Penh’s flagship five-star inventory, the base is often supplemented by housing, schooling and an annual bonus for expatriate GMs.
Laos: $6,000 – $10,000
Smaller market with fewer large luxury assets; compensation tends to trail neighbours except where premium expatriate benefits are added.
Myanmar: $8,000 – $15,000
Packages for luxury properties frequently quote six-figure net annual deals, reflecting market complexity and hardship premiums.
Thailand: $11,000 – $18,000
Bangkok’s luxury segment and mature talent market push GM pay above most CLMV peers; higher annualised bases are common at the luxury end.
Vietnam: $10,000 – $16,000
Top-tier HCMC/Hanoi assets pay competitively, though typically a notch below Bangkok; national averages scale up at the luxury end.
Post Expiry: 6th October 2025 (earlier if filled)
